May 1, 2016
In
IKM
By
Humas Tikkim
Laporan Indeks Kepuasan Masyarakat
[table caption="Total Responden: 128 Orang" colalign="center|left|center|center"]
NO,UNSUR PELAYANAN,NILAI,INDEKS
1,PROSEDUR PELAYANAN,3.3750, 0.2396
2,PERSYARATAN PELAYANAN,2.8750,0.2041
3,KEJELASAN PETUGAS PELAYANAN,2.8750,0.2041
4,KEDISIPLINAN PETUGAS PELAYANAN,3.0000,0.2130
5,TANGGUNG JAWAB PETUGAS PELAYANAN,3.2500,0.2308
6,KEMAMPUAN PETUGAS PELAYANAN,3.3750,0.2396
7,KECEPATAN PELAYANAN,3.3750,0.2396
8,KEADILAN MENDAPATKAN PELAYANAN,3.4286,0.2434
9,KESOPANAN DAN KERAMAHAN PETUGAS,3.5000,0.2485
10,KEWAJARAN BIAYA PELAYANAN,3.3750,0.2396
11,KEPASTIAN BIAYA PELAYANAN,3.5000,0.2485
12,KETEPATAN PELAYANAN,3.2500,0.2308
13,KENYAMANAN LINGKUNGAN,3.1250,0.2367
14,KEAMANAN PELAYANAN,3.3750,0.2396
[/table]
[table caption="HASIL AKHIR PERHITUNGAN IKM"]
NILAI PERSEPSI,NILAI IKM,NILAI KONVERSI,MUTU PELAYANAN,KINERJA PELAYANAN
3,3.2432,81.08,B,BAIK
[/table]
Tabel: Nilai...